This is the official refund and return policy for orders placed through pizzaspirit.shop.

Overview

Our refund and returns policy lasts 1 days from the date of your delivery. This policy applies only to orders with quality, accuracy, or delivery issues (e.g., incorrect items, spoiled food, cold pizza)—since pizza is a perishable food item, fully consumed orders or orders with no verifiable issues are not eligible for refunds.

Eligibility for Refunds/Returns

To qualify for a refund or return, your order must meet one or more of the following criteria (you must provide photos of the issue and packaging for verification):
  • The pizza arrives cold, soggy, or spoiled (unfit for consumption);
  • You receive the wrong pizza, toppings, or missing items (due to our error);
  • The pizza is damaged (e.g., crushed crust, spilled toppings) during delivery.
For eligible orders:
  • Unconsumed items must be retained (if requested for return);
  • You must provide a receipt or order confirmation (via email) as proof of purchase.

Non-Returnable/Non-Refundable Items

The following are not eligible for refunds or returns:
  • Fully consumed pizzas (unless proven to be spoiled or unsafe);
  • Orders with no verifiable quality/delivery issues (e.g., you simply dislike the flavor);
  • Gift cards for pizzaspirit.shop;
  • Orders delivered more than 30 days prior to your refund request.

Partial Refunds

Partial refunds may be granted in these cases:
  • Partially consumed pizzas where a quality issue is verified (e.g., half the pizza is spoiled);
  • Orders with minor errors (e.g., one missing topping, slightly delayed delivery).

Refund Processing

  1. Submit a refund request to fine@pizzaspirit.shop with your order ID, name, and clear photos of the issue (pizza, packaging, or missing items).
  2. We will review your request within 2–3 business days and notify you of approval or rejection via email.
  3. Approved refunds will be credited to your original payment method within 5–7 business days.

Late or Missing Refunds

If you haven’t received your refund:
  1. Double-check your bank account or payment app (processing times vary by provider);
  2. Contact your credit card company—refunds may take 2–3 billing cycles to post;
  3. If issues persist, follow up with us at fine@pizzaspirit.shop with your order ID and refund request details.

Sale/Promotional Items

Sale or promotional-priced pizzas are eligible for refunds if they meet the eligibility criteria (quality/delivery issues).

Exchanges

We only exchange items for the correct order (e.g., wrong pizza/toppings):
  1. Email fine@pizzaspirit.shop with your order ID and issue details;
  2. If requested, return unconsumed items to our address (listed below);
  3. We will prepare and deliver the correct order at no extra cost.

Gift Orders

  • If the order was marked as a gift and shipped directly to you: You will receive a pizzaspirit.shop gift credit for the return value once the issue is verified.
  • If the gift was shipped to the giver first: We will refund the gift giver, and they will be notified of the return.

Return Shipping

For eligible orders requiring item return:

Mail unconsumed items to:

Pizza Spirit LLC

Attn: Refund Department

211 Route 37 E, Toms River, NJ 08753, USA

  • Return shipping costs are covered by us only if the issue is our error (e.g., wrong order, spoiled pizza). For other eligible returns, you are responsible for shipping costs (non-refundable).
  • We recommend using a trackable shipping method—we are not liable for lost or missing return packages.

Need Help?

For questions about refunds or returns, contact us at fine@pizzaspirit.shop.